Privacy

Privacy Policy 

Last updated: 27 January 2026

Superhost Union (“we”, “us”) is committed to protecting your privacy. This statement explains how we collect, use, store, and disclose personal information collected via our website booking engine.

1. What we collect

We may collect the following personal information to manage bookings and stays:

• Identity and contact information: name, phone number, email address.

• Identification documents / ID information: government-issued identification details (and copies where requested). 

• Booking-related information: travel dates, property, number of guests, messages and requests you submit.

We do not intentionally collect sensitive information unless you voluntarily provide it and it is reasonably necessary for your booking request.

2. Why we collect and use it

We use personal information to:

• process and administer bookings and payments;

• verify identity, conduct due diligence and guest screening; 

• communicate booking confirmations, check-in instructions, support messages, and updates;

• manage property operations (including damage reports, disputes, and enforcement of house rules);

• comply with applicable laws and regulations.

3. How we store and protect information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. Access is restricted to authorised personnel and service providers who need it to deliver booking-related services.

We retain personal information only for as long as reasonably necessary for the purposes above and to meet legal, regulatory, tax, insurance, or dispute-resolution requirements.

4. When we may share information

We do not sell personal information. We may share your information only where reasonably necessary for:

• Insurance claims (including claims involving property damage or incidents); or

• Legal or law enforcement requests where disclosure is required or authorised by law; or

• service providers involved in delivering booking services (e.g., booking engine provider, payment processor), subject to appropriate confidentiality and security obligations.

This aligns with our booking agreement privacy acknowledgement and operational needs (including due diligence and screening). 

5. Cookies and tracking technologies

Our website and booking engine may use cookies and similar technologies for functionality, analytics, and service delivery.

Important: cookie settings and cookie-related disclosures may be controlled by the website platform provider and/or the booking engine operator. Superhost Union does not independently manage or assume responsibility for third-party cookie policies or their configurations. If a cookie banner or cookie preferences tool is presented on the site, you should refer to those settings and the relevant provider’s policy.

6. Your rights

Subject to applicable law, you may request to:

• access personal information we hold about you;

• correct inaccurate or outdated information;

• request deletion where we are not required to retain it for legal/legitimate business purposes;

• opt out of marketing communications (if offered).

7. Contact us (Privacy)

To make a privacy request or complaint:

• Email: admin@superhostunion.com.au

• Phone: +61 02 6169 4026

• Postal address (ACT): Level 4, 15 Moore St, Canberra, ACT, Australia 2601.